Assistant Store Manager

Community Choice Financial Family of Brands•Eufaula, AL

13d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and customer-focused, with opportunities for development and advancement. The Assistant Store Manager helps provide financial services, process and manage transactions and accounts, support and coach Customer Service Representatives when applicable, maintain store security and compliance, and contribute to store performance and customer relationships. The position requires regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends. In-store positions are in person only.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, with a focus on customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and conduct opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment and handle multiple tasks while meeting individual and team performance standards.
Perform additional duties as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits options, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through the Employee Assistance Program for employees and family members.
Free access to discounts from nationwide and local retailers through the Discount Marketplace.
Paid time off that starts at 12 days in the first year and grows with tenure.
Mileage compensation for use of a personal vehicle during the workday.
Hourly wage of $16.00 per hour.