Assistant Store Manager - 5434
About The Position
The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position includes customer service and sales, facility upkeep and safety checks, resolving customer concerns, and handling payments and deposits. Work takes place indoors and outdoors and ranges from sedentary desk work to physical duties, with exposure to seasonal weather conditions.
Requirements
- At least 1 year of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Sales experience preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness through regular site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage building, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Establish and maintain professional relationships with Extra Space employees.
- Perform additional duties as assigned.
Benefits
- Daytime hours, with the potential for Sundays off depending on location.
- Growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid Time Off accrued throughout the year and increasing with years of service.
- 401(k) match with Traditional and/or Roth choices.
- Medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
