Automotive MV Assistant Store Manager - Store 1737

Monro Inc.•Wildomar, CA

10h

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. This key holder assists in managing the operations of an automotive retail service and repair store to meet service standards and Monro’s performance and profitability goals. The Assistant Manager serves as the manager on duty in the Store Manager’s absence or when business demands require it. The role ensures teammates deliver exceptional service through clear communication about vehicle issues and proposed solutions, and by meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make efficient use of technician abilities and complete vehicle services and repairs in a timely manner.
Support sales goals by informing guests about and recommending tire and service products and promotions; address guest sales, service, complaints, and adjustments, and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and vehicle services and repairs are completed effectively and on time under Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions when business needs dictate.
Perform other duties assigned or required by the direct supervisor.