Automotive MV Assistant Store Manager - Store 1742

Monro•Moreno Valley, CA

About The Position

The Assistant Manager is a full-time, hourly position based on business needs. As a key holder, the Assistant Manager serves as manager on duty in the Store Manager’s absence or when business demand requires it. The role assists in managing an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the specified guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and support efficient, timely completion of vehicle services and repairs.
Help achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Keep the store in excellent condition, clean, and consistently guest-ready in accordance with Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading inventory, and stocking.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and services and repairs are completed effectively and on time according to Monro standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety standards specified in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.