Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in the daily operation and success of a TrailersPlus retail location. The role helps achieve revenue goals, manages sales and service operations, and runs the store when the Store Manager is absent. Responsibilities span trailer and parts sales, service and repair work, inventory, purchasing, vendor relations, customer service, staffing, and facility upkeep. The ASM directs operational aspects of the retail lot and, when covering for the Store Manager, plans daily schedules and coordinates employee performance, development, and accountability. The position requires a high school diploma or equivalent and six months to one year of related experience and/or training. Candidates need strong communication, customer service, sales, problem-solving, organizational, time-management, and leadership skills. They must be able to read and interpret workplace documents, write routine reports and correspondence, communicate effectively, perform calculations, use online computer systems, and solve practical problems. Spoken Spanish is a plus. Forklift, tractor, power-tool, and welding-equipment operation requires company certification. Work may involve wet or humid conditions, outdoor weather, moving mechanical parts, and materials described in MSDS documents. The role frequently involves talking or hearing, standing, walking, sitting, handling or feeling objects, reaching and balancing, routinely lifting 50–75 pounds, and climbing ladders. Reasonable accommodations may be made upon request.
Requirements
- High school diploma or equivalent.
- Six months to one year of related experience and/or training.
- Strong communication and interpersonal skills.
- Outstanding customer service skills and ability to sell.
- Excellent problem-solving capabilities and ability to work well under pressure.
- Strong organizational and time-management skills.
- Leadership skills and an empathetic approach to management, with the ability to make important decisions.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and communicate effectively with customers or employees.
- Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
- Knowledge of online computer systems and basic keyboarding skills.
- Ability to solve practical problems involving varied concrete variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
- Ability to routinely lift 50–75 pounds, climb ladders, and perform the stated physical duties.
- Ability to operate a forklift and tractor; company certification required.
- Ability to operate power tools and welding equipment; company certification required.
Nice To Haves
- Spoken fluency in Spanish.
Responsibilities
- Support the Store Manager in achieving store revenue goals and managing sales and service staff.
- Implement and enforce the Employee Handbook.
- Meet deadlines for daily, weekly, bi-monthly, monthly, and annual reports.
- Manage and perform daily processes including trailer inspections and sales, parts sales, service work, inventory control, parts purchases, vendor relations, special orders, and pricing.
- Verify and perform accurate invoicing for trailers, parts, and labor.
- Ensure paperwork associated with each sale is accurately and promptly submitted to state agencies and Interstate Group departments.
- Support hiring, onboarding, training, counseling, accountability, and performance management for supervised service and parts staff; address poor performance or behavior fairly and diligently.
- Execute and enforce policies and procedures for managing facility keys.
- Work collaboratively and strategically with other company departments.
- Back up the Store Manager and assume their responsibilities in their absence.
- Maintain time cards, including accurate start and end times and scheduled breaks.
- Maintain and organize the facility, grounds, building, shop, and trailers to promote safety, security, and a professional appearance.
- Attend and participate in required team and company meetings.
- Obtain state and city vehicle sales licenses where required by law.
- Generate leads in the local market.
- Operate a forklift and tractor, subject to company certification.
- Operate power tools and welding equipment, subject to company certification.
- Perform other duties as assigned.
- In the Store Manager’s absence, plan and promote the daily schedule and coordinate and manage employee performance, development, and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
