Assistant Store Manager

Community Choice Financial Family of Brands•Athens, GA

3d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps operate the store while developing leadership skills. The role involves account management, customer outreach, risk management, and supporting the store team. It is a performance-driven, customer-focused position with opportunities for training and career advancement. The position pays $16.00 per hour and is full-time, requiring at least 40 hours per week, regular in-person attendance, and weekend availability. The role is based in a store and may include duties outside the office, such as vehicle appraisals, errands, and external marketing. The company provides paid training, professional development resources, career advancement opportunities, and a range of benefit options.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop new business, and maintain customer relationships.
Oversee account management and recovery processes, including collection calls, while emphasizing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, including reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store or community events.
Maintain store security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance.
Work effectively in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development e-learning modules.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year.