Assistant Store Manager

Staples Inc. • Norridge, IL

5d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They and their teams build customer relationships and loyalty, provide total solutions to meet customer needs, and grow the business. The Assistant Store Manager guides the team in creating a positive, inclusive, and collaborative environment while helping customers achieve their goals.

The role provides strong leadership in community engagement, customer service, sales, and team development. It shares responsibility for total store operations and cost control and serves as Floor Leader. The position is full-time and eligible for a bonus plan; compensation is based on qualifications and experience.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to review results against business goals and strategies and develop plans for growth and improvement.
• Ability to manage conflict reasonably, cooperatively, and without confrontation.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Ensure the store culture embodies Staples values and its commitment to the community.
• Develop a high-performing team focused on exceptional store experiences, consultative selling, conversions, and total customer solutions.
• Develop team members through coaching, training, and role-playing.
• Achieve sales and services goals, profit margin targets, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities in the store.
• Assist with delegating operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Build customer relationships and loyalty, understand customer needs, and provide solutions.

Benefits

• Full-time hours
• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• Additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed