Assistant Store Manager - Salinas

The Salvation Army Southern California•Salinas, CA

2d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in the day-to-day operation of The Salvation Army Adult Rehabilitation Center thrift store, helping provide customers with a strong selection, exceptional service, and a well-organized shopping experience. The role contributes to store sales and income goals, manages expenses to support profitability, and helps create a positive, mentoring environment for rehabilitation program participants through coordination with program staff. The Assistant Store Manager may oversee all daily store operations, including personnel and cash handling, when the Store Manager is absent. The position also supports employee scheduling, training, performance coaching, customer and donor relations, back-room processing, beneficiary work therapy assignments, store security, and safety compliance. The role may require transfer or relocation to another store based on business needs. The Salvation Army Adult Rehabilitation Center is a no-fee program that assists men and women in completing a rehabilitation program. The Salinas thrift store supports this program and the local community. Store schedules are set by management to ensure adequate coverage; full-time associates may work evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver's license; ability to pass a motor vehicle record check; proof of insurance; and access to a motor vehicle.
Must pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects, including files, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems and gathering and analyzing information to develop solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear writing, editing for spelling and grammar, accurate presentation of numerical data, and interpretation of written information.
Teamwork skills, including balancing individual and team responsibilities and building positive team spirit and commitment to goals.
Project-management skills, including prioritizing and planning work, using time efficiently, organizing schedules, assigning tasks, and following up on accountability.
People-management skills, including staff involvement, availability and support, performance feedback, employee development, process improvement, delegation, and setting and monitoring expectations.
Flexibility to work management-assigned schedules that ensure adequate store coverage, including evenings, weekends, and holidays.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash-handling duties, when the Store Manager is absent.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budgets and goals.
When the Store Manager is absent, schedule employees to ensure store and donation-center coverage; coordinate morning and shift-change meetings; and review and maintain accurate payroll records, including time and attendance edits.
Assist with hiring, training, and directing the store team; develop employees and provide performance coaching.
Communicate personnel issues and performance results to the Store Manager; coordinate disciplinary warnings, conference reports, employee evaluations, and performance results as needed with the Store Manager, HR Generalist, and District Sales Manager.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise and support program beneficiaries and report on their conduct when work therapy assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, report safety issues and incidents promptly, assist with mandatory weekly store meetings, and attend monthly ARC safety meetings when the Store Manager is absent.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.