Assistant Store Manager

Community Choice Financial Family of Brands•Chamblee, GA

15d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while developing hands-on store operations and leadership experience. The role is performance-driven and people-focused, with responsibilities in account management, customer outreach, risk management, and supporting the store’s business and team. The position is based in person at the TitleMax store in Chamblee, Georgia, and pays $16.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and at least 40 hours of work per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Offer financial services that fit customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store inside and out, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s eleven brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year.