Assistant Store Manager

O'Reilly Auto Parts•Lancaster, WI

22d

About The Position

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply.

Requirements

Sales Specialist Training, Assistant Manager Certification, and RSS Certification are required.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual ability; bilingual candidates are encouraged to apply.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use correct payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, including posted work schedules, management approval of schedule changes or deviations, and proper clock-in and clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; ensuring security lights are on; securing the building and delivery vehicles; and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.