Assistant Store Manager

Five Below•Puyallup, WA

7d•Onsite

About The Position

The Assistant Store Manager supports store operations and performs General Manager duties in the General Manager’s absence. The role partners with the General Manager on store issues, customer engagement, shrink reduction, recruiting and developing associates, staffing, payroll, and execution of company processes. The assistant manager may act as manager on duty, lead the freight team and other associates, and oversee opening and closing procedures. The role also supports sales and expense management, cash handling, merchandising, inventory integrity, asset protection, safety, and store maintenance. Additional responsibilities may be assigned by the General Manager based on store needs.

Requirements

High school graduate or equivalent.
At least 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts, and travel as required.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; ascend and descend ladders; kneel, bend, twist, and stoop; move throughout the sales floor and stock room; and communicate and exchange accurate information in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Perform General Manager duties in the General Manager’s absence and partner with the General Manager regarding store issues, concerns, and recognition.
Model customer engagement behaviors and work with the General Manager and Front-End Manager to review TruRating scores and identify opportunities for coaching, training, and recognition.
Identify shrink opportunities, investigate root causes, develop a plan to reduce shrink, and own the ACO.
Open and close the store, serve as manager on duty, and lead the freight team and store associates while on duty.
Ensure the Merchandise Movement Process is executed and lead completion of the Pack Away Process within specified timeframes using the local store list.
Partner with the General Manager to recruit, train, coach, develop, and supervise associates; provide input into scheduling to ensure adequate staffing.
Assist with payroll, keep labor within budget, and ensure missed punches and weekly payroll are approved on time.
Lead execution of the zone sheet, daily store checklist, world recovery, and damage processes.
Review corporate and district communications and respond accordingly.
Use financial reporting to identify sales and business opportunities and control expenses.
Follow cash-handling procedures, including preparing bank deposits, and authorize register functions such as post voids, returns, and discounts.
Set and maintain Market Plans, Signage, Hot Sheets, and What’s on the Way; ensure merchandising procedures are completed on time.
Ensure execution of the company Inventory Integrity process and use item inquiry and replace functions to maintain on-hand count integrity.
Comply with Human Resources policies and procedures; lead Asset Protection and Safety processes and hold associates accountable.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Operate the cash register; move and stock merchandise; use ladders; assist customers; and communicate with customers, managers, and coworkers.
Work a flexible schedule that meets business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Read and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.