Assistant Store Manager

Ross Dress For Less•Watchung, NJ

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager, following company policies for customers, associates, and merchandising, and learning all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are met. The role supports store performance and daily operations through scheduling, payroll administration, expense control, recruiting and developing associates, maintaining a safe and secure environment, and delivering customer service. It also oversees merchandise processing and presentation, housekeeping, loss prevention, and inventory activities. The position directly supervises all non-exempt associates.

Requirements

At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist with analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with applicable state, local, and federal regulations.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Accept special assignments from leadership.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Ensure compliance with Ross personnel policies and procedures; communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan, adjusting to current business trends.
Promote safe behaviors, ensure associates understand emergency procedures, maintain adherence to safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates using company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates to provide efficient, friendly service at registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards by teaching, assigning tasks, and following up.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within the expected timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain loss prevention awareness through customer service presence and customer and associate engagement; comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.