Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in the daily operation of an AT&T retail store, helping drive sales, deliver exceptional customer service, and improve operational efficiency to achieve store performance goals. The role helps oversee store operations, manage and develop a team, and ensure customers receive a strong experience with AT&T products and services. Responsibilities include assisting with merchandising and product launches, helping meet and exceed sales objectives, and conducting outreach and promotional activities, including off-site events as needed. The Assistant Store Manager coaches retail sales consultants toward sales and service goals and receives paid training to support leadership development. This position works 40 hours per week and is located at 2390 Monument Blvd, Pleasant Hill, California. The stated base salary range is $57,000–$85,600, plus $18,000 in commission, for total target compensation of $75,000–$103,600. Individual starting salary may depend on geography, experience, expertise, and education or training.
Requirements
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Excellent communication and leadership skills.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Ability to collaborate with key stakeholders on initiatives beyond store walls.
- Strategic perspective and ability to champion change.
- Ability to use professional expertise to solve problems and analyze issues.
- Initiative and a results-oriented approach.
Responsibilities
- Support the Store Manager in daily store operations and help achieve store performance goals.
- Help drive sales, provide exceptional customer service, and optimize operational efficiency.
- Help oversee store operations and manage and develop the store team.
- Assist with merchandising and product launches.
- Help meet and exceed sales objectives and ensure customers have an exceptional experience with AT&T products and services.
- Perform outreach and promotional activities, including off-site events as needed.
- Coach retail sales consultants to help them meet sales and service goals.
- Inspire the team through high performance, collaboration, and teamwork.
- Collaborate with key stakeholders on initiatives beyond store walls.
- Take initiative, champion change, solve problems, and strive to achieve results.
Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off, including at least 23 vacation days each year
- Nine company-designated holidays
- Paid parental leave
- Paid caregiver leave
- Additional sick leave may be available, subject to applicable state and local law
- Adoption reimbursement
- Short- and long-term disability benefits
- Life and accidental death insurance
- Supplemental critical illness, accident, hospital indemnity, and group legal benefits
- Employee Assistance Programs
- Employee wellness programs
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
