Assistant Store Manager

Community Choice Financial Family of Brands•Fort Mill, SC

4d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven and people-focused, with opportunities for learning and career advancement. The ASM helps evaluate and process financial transactions, manage customer accounts and collections, maintain accurate customer records, support and coach Customer Service Representatives when applicable, and uphold store security, compliance, and cleanliness. The position also involves community and business outreach, store audits and reporting, and maintaining a full-time, in-person schedule that includes weekends. This role is based at TitleMax in Fort Mill, South Carolina.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while providing customer service to help prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale (POS) system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and conduct opening and closing procedures, including management of the vault and cash drawer.
Help maintain compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the interior and exterior appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and access to opportunities across the Company’s eleven brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year, increasing with tenure.