Assistant Store Manager

Community Choice Financial Family of Brands•Waynesboro, GA

20d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience helping run a store. The role develops leadership skills through account management, customer outreach, risk management, and support for store operations. The position is performance-driven and focused on customer service, team development, compliance, and career growth. The Assistant Store Manager works full time in person, including weekends, for at least 40 hours per week. Store hours and minimum schedule requirements may vary by brand and are subject to change. The hourly wage is $16.00. This position is based at TitleMax in Waynesboro, Georgia.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or a related industry.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer customers financial services that fit their needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, nurture customer relationships, and promote brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and working to prevent losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Monitor and maintain the store's internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Enrollment in a key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefit plans, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free access to mental health resources, life coaching, and other support for employees and their families.
Free access to a discount marketplace with discounts from nationwide and local retailers.
Paid time off that increases with tenure, starting at 12 days in the first year.