Assistant Store Manager

O'Reilly Auto Parts•Abilene, TX

12d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The role includes supporting team performance and hiring, overseeing customer service and retail transactions, coordinating merchandise orders and transfers, and ensuring company procedures are followed. It also performs store opening and closing duties, secures cash and deposits, and helps maintain the store, equipment, and delivery vehicles. O’Reilly Auto Parts describes a promote-from-within philosophy and offers opportunities for career growth. The company is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment method, and returned merchandise is correctly processed or staged.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes or deviations, and accurate clocking in and out.
Perform store opening and closing duties, including end-of-day procedures; verify and secure money and deposits; prepare bank deposits as needed; ensure security lights are on; lock and secure the building; arm or disarm security alarms; and check, secure, and lock delivery vehicles in a designated secure area.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.