Assistant Store Manager

Carters Inc. • Auburn Hills, MI

3d

About The Position

As an Assistant Store Manager at Carter’s, you are a brand representative for growing families, helping customers find products for important moments in their parenting journey. You help foster a welcoming, inclusive, and safe environment for employees and customers, and educate customers and colleagues about product styles, features, and benefits. You support the Store Manager in leading the store team, serving customers, delivering the omnichannel experience, and achieving business results. The role involves managing and coaching employees, contributing to store operations and merchandising, and using company tools to track tasks and financial performance. Availability may include days, nights, weekends, and holidays as scheduled, including at least two closing shifts per week. The role also requires lifting up to 40 pounds and frequent movement, including standing, walking, bending, reaching, pushing, pulling, and climbing a ladder.

Requirements

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED.
• Positive, solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Demonstrated leadership, supervisory, and customer engagement skills.
• Proficient computer and technology skills, including Outlook, Excel, and web navigation.
• Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers and assist them with product styles, features, and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and the omnichannel experience, coaching others to succeed.
• Analyze business performance and take action to improve results by communicating and driving key performance indicators with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Support the Store Manager in recruiting, hiring, training, and developing the store team.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, analyze, and report task completion and financial results using company tools.
• Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdowns, and product placement.
• Reduce loss through customer service, education, and operational controls.

Benefits

• Health benefits and mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Tuition-free GED or bachelor’s degree, or English as a second language learning, through the Advance You program.
• Paid time off and holidays.
• Parental leave and adoption assistance.
• Charitable matching gifts.
• Professional and personal development, including programs to support career growth.
• Schedules intended to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED