Assistant Store Manager

Ross Stores•Newark, DE

13d•$19 - $27

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager and helps ensure that Company policies, standards, and best practices are followed for customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation. The Assistant Store Manager supports store performance through scheduling, payroll administration, expense control, recruiting and developing associates, customer service, merchandise presentation and processing, safety, and loss prevention. The position directly supervises all non-exempt Associates and may accept special assignments from Leadership.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead Company Best Practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluating controllable expenses and overall store performance, and communicating variances from Company standards to the Store Manager.
Ensure associate schedules meet business objectives and comply with scheduling requirements.
Ensure compliance with State, Local, and Federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt Associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe behaviors, ensure associates understand emergency procedures, uphold safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through Company programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the Company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet Company standards and guidelines.
Manage merchandise processing to the sales floor within the expected Company timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain loss prevention awareness through a strong customer-service presence and customer and associate engagement.
Assist in leading the annual inventory process, including preparation and execution of inventory guidelines.
Monitor the mark-out-of-stock policy and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt Associates.

Benefits

Accident insurance
Critical Illness insurance
Vision insurance
Auto insurance program
Home insurance program
Pet insurance program
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time Associates: Medical, Dental, and Vision Health Insurance
For eligible full-time Associates: Legal Insurance
For eligible full-time Associates: Vacation Buy
For eligible full-time Associates: Flexible Spending Account
For eligible full-time Associates: Health Savings Account
For eligible full-time Associates: Life/ADD Insurance
For eligible full-time Associates: Long-Term Disability
For eligible full-time Associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time Associates: Vacation Pay accrued at 10 days per year after eligibility commences
For eligible full-time Associates: 9 Personal and Company Holidays
Assistant Store Managers are eligible for a bonus based on individual and business performance.