Assistant Store Manager

Natural Grocers•Bend, OR

About The Position

The Assistant Store Manager is the second person in charge of the store and is responsible for its successful operation and profitability, including training, directing, and monitoring department staff. The role supports the Store Manager in managing store personnel and operations, meeting sales and profitability expectations, maintaining customer service and product availability, and ensuring that store standards and policies are followed. The Assistant Store Manager is expected to provide professional leadership, remain hands-on, and spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to departments. The position requires flexibility to meet changing store needs and is scheduled for 45 hours per week, including evenings and weekends.

Requirements

High school diploma or GED.
1–2 years of management experience in grocery and/or related retail; natural foods industry experience is a plus.
Ability to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing and obtain certifications required by state or county law.
Must be able to obtain forklift certification.
Maintain current food safety certifications through continuing education and register with the appropriate agency when applicable.
Sense of urgency and strong organizational skills.
Excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

Experience in the natural foods industry.

Responsibilities

Greet and serve customers according to company standards, appropriately handle complaints and special orders, and ensure the store is inviting and shoppable.
Maintain product availability and ensure the phone is answered according to company standards.
Spend at least 75% of the time on the sales floor assisting customers, directing staff, and attending to departments.
Train staff to provide exemplary customer service and hold them accountable to company standards.
Ensure employees maintain applicable food safety certifications and registrations.
Help ensure the store meets or exceeds expectations for sales, sales per labor hour, average ticket, customer count, produce cost of goods sold, and EBITDA.
Order products from appropriate vendors to obtain discounts and maintain margins; monitor product mix, in-stock conditions, perishables, and markdowns according to company standards.
Assist the Store Manager with hiring, training, and managing store personnel; assign tasks and ensure they are completed.
Create accurate master and daily schedules, post schedules promptly, and assign daily tasks using company task sheets.
Partner with department managers to share and cross-train staff, meet daily task needs, and ensure employees can assist customers throughout the store.
Develop staff product and nutritional knowledge and help employees use store resources to answer customer questions appropriately.
Assist with staff performance evaluations, wage increases when appropriate, interviews, hiring, and timely handling of performance or disciplinary issues with Human Resources.
Communicate clearly with store staff, help conduct monthly staff meetings, and post company information and announcements.
Ensure safety guidelines are followed and Ulti-time edits are completed promptly.
Assist the Store Manager in training, coaching, and developing personnel.
Complete operational responsibilities, including schedules, checklists, opening and closing; complete store paperwork and reports, including the Monthly Manager's Report, in a timely manner.
Accurately complete the DSR and Manager's Cash.
Respond to department manager calls while on duty and assist with lunch and break coverage.
Occasionally manage business disruptions such as loitering, solicitation, emergency weather situations, or bathroom misuse.
Work a schedule based on store needs, including evenings and weekends, and scheduled for 45 hours per week.
Support and follow home office decisions, directions, and communications, and remain flexible to changing work demands.
Set a professional example and perform hands-on work as needed to help the company succeed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time crew members working 30 or more hours per week