Assistant Store Manager

Genuine Parts Company•Kent, WA

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. The role is a primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It provides critical oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational work. The Assistant Store Manager coaches team members, monitors progress, and steps in when needed to maintain standards, coverage, and continuity. The position is designed as a developmental pathway to Store Manager and may require overtime based on business needs, as well as keyholder duties for opening and closing the store. The position works in a retail and warehouse environment with frequent customer interaction. It involves extended periods of standing and walking, lifting and moving parts and equipment up to approximately 60 pounds, and frequent bending, stooping, reaching, and use of ladders or stools. Hand trucks, dollies, and hydraulic lifts may be used. The role requires visual accuracy to identify part numbers and sequences and the ability to multitask and pay attention to detail in a fast-paced environment. The starting hourly rate is $26.00. Benefits include medical, dental, and vision plans; a 401(k) with company match; paid vacation, personal days, holidays, and sick days; parental leave; an employee stock purchase plan; tuition reimbursement; professional development opportunities; and wellness programs.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a fast-paced and complex environment.
Knowledge of cataloging and/or inventory management systems.
Ability to lift 60 pounds in some situations.
Entirely customer-centric with both external and internal customers.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn about automotive topics.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management of a fast food, restaurant, or convenience store.
ASE Certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management to support flexible execution of store functions, including counter sales, order pulling, receiving, stocking, and delivery coordination.
Set expectations, coach team members, monitor outcomes, and step in to assist when needed to maintain continuity and standards.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.