Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in daily retail store operations, driving sales, delivering exceptional customer service, and improving operational efficiency to achieve performance goals. The role helps oversee store operations, manage and develop the team, and ensure customers receive a high-quality experience with AT&T services, entertainment, and technology. The Assistant Store Manager partners with the Store Manager on daily store operations, merchandising, product launches, and meeting or exceeding sales objectives. The role also involves outreach and promotional activities, including off-site events as needed, and coaching retail sales consultants to help them meet sales and service goals. AT&T provides paid training to support leadership success. This is a full-time, onsite position performed at the designated work location five days per week. The position is based in San Francisco, California, and relocation is not offered.
Requirements
- Excellent communication and leadership skills.
- Three or more years of sales and/or customer experience in telecommunications or a related industry.
- Prior management experience.
- Well-developed planning, analytical, and problem-solving skills.
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems.
- Ability to collaborate with key stakeholders on initiatives beyond store walls.
- Strategic perspective and ability to champion change.
- Ability to inspire a team through high performance, collaboration, and teamwork.
- Ability to use professional expertise to solve problems and analyze issues.
- Initiative and a focus on creating results.
Responsibilities
- Support the Store Manager in daily store operations and work toward store performance goals.
- Drive sales, deliver exceptional customer service, and optimize operational efficiency.
- Help manage and develop the store team.
- Assist with merchandising and product launches.
- Help meet and exceed sales objectives.
- Conduct outreach and promotional activities, including off-site events as needed.
- Coach retail sales consultants to help them meet sales and service goals.
- Champion change, collaborate with stakeholders on initiatives beyond store walls, and take initiative to achieve results.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid time off and holidays, including at least 23 vacation days each year and 9 company-designated holidays.
- Paid parental leave.
- Paid caregiver leave.
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption reimbursement.
- Short- and long-term disability benefits.
- Life and accidental death insurance.
- Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage.
- Employee Assistance Programs (EAP).
- Employee wellness programs.
- Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
