Assistant Store Manager

Genuine Parts Company•Oregon City, OR

16d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager across all store functions while maintaining active, customer-facing sales responsibilities. The role uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and establish NAPA as the dominant parts supplier in the market. It provides oversight of store operations, including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks. The Assistant Store Manager coaches team members, monitors progress, and steps in as needed to maintain standards, coverage, and store continuity. This role is intended as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder responsibilities, including opening and closing the store. Performance is measured through customer satisfaction and issue resolution, sales and operational effectiveness, product knowledge and technical advice, people metrics, and store financial and operating metrics.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Ability to lift 60 pounds in some situations.
Customer-centric approach toward external and internal customers.
Ability to stand and walk for extended periods throughout the shift.
Ability to lift and move parts and equipment up to approximately 60 pounds.
Ability to bend, stoop, and reach frequently, including using ladders or stools.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or the automotive hobby/DIY world, or willingness to learn about automotive topics.
Knowledge of cataloging and/or inventory management systems.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
ASE certifications.
NAPA Know How.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for direct reports and labor-planning financial impact.
Actively sell and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist as needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.