Assistant Store Manager

Extra Space Storage • Montville, NJ

23d

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position works between multiple stores in the district. The listed location is closed on Sundays, and the schedule is day shift, with the office closing at 6 p.m.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. It seeks reliable employees with strong communication skills and a passion for helping people. The role includes indoor and outdoor work, from sedentary desk work to physical duties, and may involve exposure to seasonal weather conditions.

Requirements

• At least 1 year of customer-facing work experience.
• Current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor work involving standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns regarding billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED