Assistant Store Manager

WILD BILLS TOBACCO STAFFING LLC • New Buffalo, MI

11d

About The Position

The Assistant Store Manager supports the Store Manager in all aspects of store operations, including managing employees, delivering excellent customer service, and maximizing sales. This development role is intended for someone who aspires to become a Retail Store Manager. The Assistant Store Manager helps improve store performance and profitability while maintaining a positive, welcoming environment for customers and employees.

The role involves managing daily operations, with most business hours spent on the sales floor greeting customers, coaching employees, and running the business. The Assistant Store Manager opens and closes the store and must be available to work evenings, weekends, and holidays, as well as flexible 12-hour shifts at times.

Requirements

• At least 21 years of age.
• Completion of a high school degree.
• Knowledge of written communication, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Must be flexible to work weekends and holidays.
• Must be flexible to work 12-hour shifts at times.
• Must be able to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees to optimize sales and store operations performance.
• Help develop the team's selling skills.
• Educate the team about products sold in the store.
• Help ensure smooth and efficient store operations, including inventory management, expense monitoring, promotional execution, and employee scheduling.
• Provide excellent customer service by handling inquiries and complaints, resolving issues, and ensuring a positive shopping experience.
• Maintain product knowledge and awareness of current product launches and promotions.
• Build relationships with customers and suggest products.
• Meet or exceed store sales and operational goals.
• Collaborate with the Store Manager and employees to meet or exceed operational and financial targets.
• Maintain a safe, clean, and organized store environment and implement and enforce company policies and procedures.
• Provide the Store Manager with feedback and recommendations on employees, operations, and sales, including process improvements, training, marketing strategies, and product offerings.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, and cleanliness.
• Spend most business hours on the sales floor greeting customers, coaching employees, and running the business.
• Open and close the store.

Benefits

• Health insurance effective after 60 days of employment.
• Dental insurance effective after 60 days of employment.
• Vision insurance effective after 60 days of employment.
• Life insurance effective after 60 days of employment.
• 401(k) available after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED