Assistant Store Manager

Insomnia Cookies•Cambridge, MA

About The Position

The Assistant Bakery Operations Manager (ABOM) partners with the Bakery Operations Manager to lead daily bakery operations, develop an energized and well-trained team, deliver exceptional guest experiences, and maintain strong operational standards. The role coaches team members, supports staffing and inventory management, and takes ownership of bakery execution. When the Bakery Operations Manager is away, the ABOM independently leads the bakery. This position offers an opportunity to learn the business and develop toward running an Insomnia Cookies bakery.

Requirements

At least 1 year of leadership experience in retail, restaurant, hospitality, or another customer-focused environment.
Experience coaching, motivating, and developing hourly team members.
Strong communication, organization, and problem-solving skills.
Ability to thrive in a fast-paced, team-oriented environment.
Hands-on leadership style and willingness to perform any bakery role as needed.
Strong attention to detail and ability to manage multiple operational priorities.
Passion for exceptional guest experiences and building great teams.
Must be at least 18 years old.
Ability to obtain food safety certifications required for the location.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds and occasionally lift up to 50 pounds with assistance.
Ability to handle bakery equipment, food products, and a point-of-sale system.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to safely operate kitchen equipment in accordance with company procedures.
Ability to read order screens, recipes, and safety information and communicate effectively in a fast-paced environment.
Availability during peak business hours, including evenings, late nights, weekends, and holidays.

Responsibilities

Partner with the Bakery Operations Manager to lead day-to-day bakery operations and deliver an exceptional guest experience.
Lead bakery operations independently when the Bakery Operations Manager is away.
Coach, motivate, and develop Shift Leaders and Cookie Crew members through feedback, recognition, and support.
Support recruiting, interviewing, onboarding, and training.
Help create schedules and manage labor.
Support ordering, inventory management, product rotation, and shrink control.
Maintain standards for product quality, food safety, cleanliness, speed of service, and bakery execution.
Complete operational and administrative tasks accurately and on time.
Identify opportunities to improve bakery performance and work with bakery and Area leadership to implement solutions.
Help create a supportive, accountable team culture.
Assist wherever needed, including serving guests, baking cookies, and supporting the team during busy hours.