Assistant Store Manager 30781

CNG Holdings, Inc.•Harker Heights, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about financial products and services, handles customer inquiries and transactions, manages cash, and follows federal and state regulations and company policies. The position requires travel to stores within an assigned district and may involve travel to neighboring districts or overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, verbal communication, and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to work assigned shifts as scheduled and travel to stores within the assigned district.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Present product and service options that meet customers’ needs, and educate customers about the product portfolio.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and help diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the safe to the drawer; and, as applicable, make bank deposits or pick-ups.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district using a personal vehicle, and potentially travel to neighboring districts or overnight.
Work assigned shifts as scheduled.
Perform other duties as assigned.