Assistant Store Manager

Community Choice Financial Family of Brands•Mobile, AL

14d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs while developing hands-on experience in store operations and leadership. The role focuses on account management, customer outreach, and risk management, with performance-driven opportunities for growth and advancement. The ASM helps customers select appropriate financial services; evaluates and processes financial transactions; manages accounts and recovery; supports and coaches Customer Service Representatives when applicable; and helps maintain store security, compliance, and appearance. The role also includes community and external marketing activities, store audits and reporting, and other duties assigned by leadership. It requires regular in-person attendance and a minimum of 40 hours per week, including weekends. The stated hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while maintaining customer service and working to prevent losses and charge-offs.
Maintain accurate and integral customer information in the point-of-sale (POS) system.
Support, coach, and develop Customer Service Representatives when applicable, helping ensure quality standards and safety procedures are followed.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain office security protocols and conduct opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the inside and outside of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time in-person work schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the Company’s brands.
Key holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.