Assistant Store Manager

Community Choice Financial Family of Brands•Tooele, UT

2d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience running a store. The role develops leadership skills through account management, customer outreach, risk management, and support of store operations. It is a performance-driven, customer-focused position with opportunities for career advancement. The Assistant Store Manager assesses and processes financial transactions, builds customer relationships, supports account recovery, coaches customer service representatives when applicable, and helps maintain store security, compliance, appearance, and performance. The role is full-time, requires regular in-person attendance including weekends, and includes at least 40 hours per week. The listed hourly wage is $20.70.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; this may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain office security protocols and perform opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year.