Assistant Store Manager

Royal Farms•Parkville, MD

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributes to short-term planning and strategy to improve store performance. The role supervises store employees and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team and maintains continuity of service, results, and culture. The position promotes a high-performing store environment centered on fairness, respect, customer satisfaction, and operational excellence. The Assistant Store Manager helps deliver outstanding customer service, strengthen community relationships, and execute marketing programs and promotions. In partnership with the Store Manager, the role supports recruiting, onboarding, training, coaching, employee development, and employee relations. It also maintains compliance with company policies and procedures, including requirements related to people, safety, assets, cash management, and vendors. The role monitors store performance and operational processes, identifies opportunities for improvement, and partners with the Store Manager on strategies and initiatives supporting sales, profitability, and operational goals. The position is full-time and hourly, with performance-based incentives. Anticipated annual earnings are $42,000–$55,000 based on 40 hours per week and on-target incentives; the stated hourly pay range is $24.00–$28.00. Actual earnings may vary based on hours worked, performance, experience, and location.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills and ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks, including squatting, stooping, and crouching.
Open availability for mornings, evenings, overnights, weekends, and holidays, based on store business needs.
Ability to lead, coach, and support a team in a fast-paced, customer-facing environment.
Ability to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Reliable transportation and regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, including friendly greetings, high standards, and strong product knowledge.
Develop team members’ ability to deliver consistent, efficient, and welcoming customer service.
Partner with the Store Manager to plan and execute initiatives that improve customer satisfaction, sales performance, and community connection.
Build positive relationships with the local community by engaging with customers, responding to feedback, and supporting company outreach.
Ensure proper execution of marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and continuous development of the retail team.
Deliver training and communication on new initiatives, promotions, products, policies, processes, and safety equipment.
Provide timely coaching and feedback, recognize strong performance, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Uphold and ensure consistent execution of company rules, policies, procedures, and systems.
Maintain accountability for compliance involving people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager on short- and long-term strategies supporting sales, profitability, and operational goals.
Provide insights and recommendations to help the store team meet performance targets and execute company programs and policies efficiently.
Follow safety, security, and operational procedures in company SOPs and training materials.
Uphold the company mission, core values, and brand standards, reflecting integrity, accountability, and operational excellence.
Perform other projects and duties as assigned.
Supervise all store employees.