Assistant Store Manager
About The Position
The Assistant Manager sells and promotes all products and services offered by the company while following its store standards and expectations. The role helps manage the team and shop workflow and serves as the manager on duty when the store manager is absent. The position involves greeting customers, identifying and documenting vehicle service needs, recommending services, communicating technician recommendations, preparing quotes, updating customers, processing completed tickets, following up after repairs or declined services, and tracking returns and warranty parts. Compensation is $50,000–$80,000 per year, consisting of hourly pay plus commission.
Requirements
- High school diploma or equivalent.
- Prior experience in sales, customer service, or an automotive-related field.
- Professional appearance and proven ability to work in a process-driven environment.
- Valid driver’s license.
- Must be at least 18 years old.
- Ability to work a minimum of five days per week, including Saturdays.
Nice To Haves
- Prior experience as a Service Advisor is helpful but not required.
Responsibilities
- Promptly greet customers professionally and courteously in person and by telephone, using the company’s standardized customer service techniques.
- Listen to and thoroughly document customer concerns; inspect vehicles and review service history to identify and verify service needs.
- Recommend services according to the appropriate level of knowledge and clearly communicate additional technician recommendations so customers can make informed decisions.
- Document all recommendations in the customer file.
- Promote sales of appropriate services, parts, and accessories by demonstrating an understanding of the products and associated service requirements.
- Provide accurate quotes, including cost and completion time, for customer-approved services and update customers on service status throughout the day.
- Follow proper procedures when cashing out customer tickets, including reviewing the completed multi-point inspection and explaining applicable warranties.
- Conduct post-repair and declined-service follow-up calls to ensure customer satisfaction.
- Track new returns, core returns, and warranty parts for individual customers.
- Help manage the team and shop workflow and serve as manager on duty when the store manager is absent.
- Perform other duties as assigned.
Benefits
- Competitive weekly pay.
- Tuition reimbursement up to $3,000 annually.
- Paid vacation and sick time.
- Six paid holidays.
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
