Assistant Store Manager

Community Choice Financial Family of Brands•St. Louis, MO

14d•Onsite

About The Position

The Assistant Store Manager at TitleMax supports customers with financial needs while developing hands-on store operations and leadership experience. The role focuses on customer service, account management, customer outreach, transaction risk management, and supporting team members. The position is performance-driven and offers opportunities for training and career advancement. The Assistant Store Manager works in person at a store, maintains a full-time schedule of at least 40 hours per week, and is expected to work weekends. Duties include processing financial transactions and applications, managing customer accounts and collections, supporting staff, maintaining store security and compliance, and contributing to business development and store upkeep. The position pays $19.25 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency using phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, including standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships.
Oversee account management and recovery processes, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards by pursuing business-to-business partnerships, obtaining referrals, and participating in or hosting in-store and community events.
Maintain office security protocols and complete opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct store audits, prepare reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the inside and outside of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and handle multiple tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Access to discounts through a nationwide and local retailer Discount Marketplace.
Paid time off starting at 12 days in the first year and increasing over time.