Retail Assistant Store Manager, Michael Kors Outlet, Sawgrass Mills

Michael Kors•Miami, FL

5d•Onsite

About The Position

The Assistant Store Manager works alongside a team focused on client experience and building lasting customer relationships. This role helps drive business results, motivate and develop the team, and execute daily business and operational processes in a fast-paced retail environment. The position contributes to a fun, inspiring, and rewarding store environment with opportunities for development and growth. The role requires delivering elevated customer experiences, leading store opening and closing duties, coaching team members on trends, styling, and selling techniques, building a client book, and driving omnichannel sales through available tools and technology. Work includes extended periods of standing and walking, handling merchandise and point-of-sale equipment, and serving customers and colleagues in a busy store environment.

Requirements

At least 3 years of relevant retail management experience.
Proficiency in reading, speaking, and writing English.
Authorization to work for any employer in the United States; visa sponsorship is not available at this time.
Ability to meet store scheduling and availability expectations, including a flexible schedule and work on weekends, holidays, and high-traffic retail and sales days.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds.
Ability to reach overhead, bend, kneel, and stoop.
Ability to handle merchandise and operate point-of-sale equipment.
Ability to visually assess merchandise and customer needs.
Ability to communicate clearly with customers and team members in written and verbal formats.
Ability to work in busy environments, including under bright lights, with music, and during peak traffic hours.

Nice To Haves

Ability to mentor others and continue developing personal leadership qualities.
Energetic, motivated, and engaging approach; serves as a brand ambassador with a passion for fashion.
Knowledge of clienteling and ability to build lasting customer relationships.
Strong customer-service orientation and passion for styling and fashion sales.
Technological savvy and an entrepreneurial spirit.

Responsibilities

Drive results by delivering an elevated customer experience.
Lead and execute key opening and closing duties and operational tasks.
Foster customer relationships by developing and coaching the team on current trends, styling, and selling techniques.
Ensure high customer service standards while demonstrating leadership and multitasking capabilities.
Build a client book by establishing relationships that drive additional traffic and client engagement.
Drive omnichannel sales by using available tools and technology.