Assistant Store Manager

Community Choice Financial Family of Brands•Charleston, SC

19d•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience running a store and developing leadership skills. The role focuses on account management, customer outreach, risk management, customer service, compliance, and meeting individual and team performance standards. The position is in person in Charleston, South Carolina, and requires a full-time schedule of at least 40 hours per week, including weekends. The hourly wage is $16.00.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance and ability to work at least 40 hours per week, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while prioritizing customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, reinforcing quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security protocols and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data to support compliance.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting performance standards.
Complete additional tasks as directed by leadership.
Maintain regular, in-person attendance and a full-time schedule, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key-holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources, life coaching, and other resources for employees and family members.
Access to discounts from nationwide and local retailers through a Discount Marketplace.
Paid time off starting at 12 days in the first year, with accrual increasing over time.