Assistant Store Manager

Community Choice Financial Family of Brands•Griffin, GA

4d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs and helps run a store while developing leadership skills through account management, customer outreach, and risk management. The role focuses on customer service, business performance, compliance, and supporting the development of Customer Service Representatives. It requires regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends. The position is based at TitleMax in Griffin, Georgia, and pays $16.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary and standing for up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products accurately.
Complete daily call campaigns to market services, build business, and develop customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while providing customer service and helping prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, such as vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business partnerships, referrals, and participation in or hosting of store and community events.
Maintain store security and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with company policies and procedures and applicable laws and regulations; assist with audits, reports, and financial data compilation.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment, manage multiple challenging tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time, in-person schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key-holder program intended to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.