Assistant Store Manager

O'Reilly Auto Parts•Ballinger, TX

13d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store during the Store Manager’s absence or when working opposing shifts and leads team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The Assistant Store Manager oversees customer service and sales execution, helps maintain adequate counter staffing, and supports team-member goal setting, coaching, training, and hiring. The role also ensures that customer orders, transfers, returns, exchanges, merchandise invoicing, communications, and merchandising tasks are handled according to company procedures. The position performs store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, securing the building and delivery vehicles, and operating security systems. It also assists with maintenance of the building, parking lot, signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles. Other duties may be assigned.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom and team-member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring, and ensuring training is current.
Assist with recruiting, scheduling and participating in interviews, evaluating candidates, and selecting qualified team members with management.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged appropriately.
Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are assigned and completed.
Ensure team members follow company policies, posted schedules, management approval procedures for schedule changes, and clock-in/clock-out requirements.
Perform store opening and closing duties, including end-of-day procedures; verifying and securing money and deposits; preparing bank deposits as needed; securing night lighting, doors, the building, and delivery vehicles; and arming or disarming security alarms.
Assist the Store Manager with maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.