Assistant Store Manager

Community Choice Financial Family of Brands•Kingstree, SC

4d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial needs and helps run the store while developing leadership skills through account management, customer outreach, and risk management. The role is performance-driven and people-focused, with opportunities for learning and career advancement. The ASM offers financial services suited to customers’ needs, assesses and processes financial transactions and applications, manages customer accounts and recovery activities, and helps maintain customer relationships. The position also supports and coaches Customer Service Representatives when applicable, maintains store security and compliance, helps oversee store appearance and maintenance, and contributes to store performance through partnerships, referrals, and community activities. This is a full-time, in-person position in Kingstree, South Carolina. The schedule includes regular attendance on weekends and a minimum of 40 hours per week. The hourly wage is $16.00. The position requires a high school diploma or equivalent, at least one year of customer service, sales, or retail experience, and at least three months of supervisory, key holder, or relevant leadership experience. A valid driver’s license, auto insurance, and personal vehicle are also required for use during the workday; mileage is compensated.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age; 19 in Alabama.
Valid driver’s license, auto insurance, and a personal vehicle for workday use; mileage is compensated.
Background check required, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and a minimum 40-hour full-time workweek.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services that fit customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships and brand loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and working to prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain office security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations; help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across eleven company brands.
Key holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing over time.