Assistant Store Manager

Ross Dress for Less•Chicago, IL

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager and following company policies concerning customers, associates, and merchandising. The role involves learning all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role supports store performance, staffing, payroll administration, associate development, expense control, safety, customer service, merchandise processing and presentation, and loss prevention. It directly supervises all non-exempt associates and helps maintain a safe, clean, professional, and customer-friendly store environment.

Requirements

Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist with analysis of store reports, evaluate controllable expenses and overall store performance, and communicate variances to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations.
Accept special assignments as directed by leadership.
Administer payroll tasks, including daily punch edits, Sunday payroll transmission, and payroll reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Ensure compliance with Ross personnel policies and procedures, and communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours according to plan and current business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, uphold safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and other leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through associate training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with contracted maintenance personnel and associates.
Ensure recovery, sizing, and markdowns meet company standards through instruction, task assignment, and follow-up.
Ensure merchandise is presented and organized according to company guidelines and processed to the sales floor within the expected timeframe.
Train associates on loss prevention awareness and store shortage goals, safeguard confidential information, cash, credit card information, and merchandise, and comply with the Loss Prevention Awareness Program.
Maintain a strong customer-service presence on the sales floor and heightened loss prevention awareness through customer and associate engagement.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Lead the entire store operation when the Store Manager is absent.