Assistant Store Manager

Staples • Middletown, NY

2d

About The Position

Assistant Managers drive sales, services, and customer engagement in the store and ensure the store is ready for business. They and their teams establish customer relationships that build loyalty, provide total solutions to meet customers’ needs, and grow the business. They guide their teams to be positive, inclusive, and collaborative while helping customers achieve their goals.

The Assistant Store Manager provides leadership in community engagement, customer service, sales, and team development. The role develops a high-performing team, supports an exceptional store experience and consultative selling, and shares responsibility for total store operations and cost control. The position is eligible for a bonus plan. Staples does not sponsor applicants for work visas for this position.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, and adaptability to changing business priorities.
• Ability to review results against business goals and strategies and deliver plans for growth and improvement.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
• Develop the team through coaching, training, and role playing.
• Attain sales and services goals, profit margin targets, and store-operations execution goals.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities within the store.
• Partner with the GM to delegate operational tasks.
• Share responsibility for total store operations and cost control, and act as the Floor Leader.
• Champion company initiatives and adapt to changing priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Engage with customers and understand their needs.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information with honesty and integrity.
• Work cooperatively in a fast-paced and sometimes stressful environment.

Benefits

• Generous paid time off
• Career development program
• Weekly pay
• Bonus plan eligibility
• 401(k) with company match
• Full medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed