Assistant Store Manager

Scooters Coffee (Coffee Roots TN LLC)•Collegedale, TN

7d•$16 - $17•Onsite

About The Position

This is a full-time Assistant Store Manager/Manager Training Program position at the Scooter’s Coffee franchise location at 9395 Apison Pike in Ooltewah, Tennessee. The program immerses trainees in the aspects of running a business and leading a team, with training conducted in store locations. Training is expected to be completed within six months, though the trainee may remain in the role longer until a Store Manager position becomes available. Candidates learn the Barista and Shift Leader positions and are expected to master them before progressing. Successful completion is the first step toward an opportunity to become a Store Manager; advancement depends on management-position availability. The role combines team leadership and development with customer service and day-to-day store operations. Trainees learn management principles including creating a welcoming environment, ordering, hiring, scheduling, reporting, coaching, and overseeing daily operations. The position also includes working on the floor as a barista, typically 40–45 hours, with additional hours potentially needed in emergencies. The stated pay is $16–$17 per hour, including average tips, with a raise when becoming a Manager. Open availability is preferred, and weekend and all-daypart availability is required for training purposes.

Requirements

Proactive, confident, goal-driven, energetic, positive, friendly, and outgoing disposition.
Ability to positively lead and develop a team while following franchise regulations.
Ability to staff and stock a store efficiently, meet deadlines, and operate within payroll and inventory budgets.
Ability to maintain a clean, organized work environment inside and outside the store.
Ability to provide outstanding customer service and build customer loyalty.
Must be able to work weekends and all dayparts for training purposes.

Nice To Haves

Open availability is preferred.

Responsibilities

Build relationships with customers and provide outstanding, fast, friendly, and efficient service.
Foster a family feeling among staff members and create a welcoming environment for staff and customers.
Coach and direct the team, set goals for baristas, and develop team members’ leadership skills.
Engage baristas in meeting performance indicators and help lead and develop the team while following franchise regulations.
Solve problems independently during high-volume periods.
Welcome customer questions and educate customers about products.
Suggestively sell gift cards, complementary or additional products, and merchandise.
Manage the cash drawer according to established cash-handling procedures.
Prepare and serve customer orders according to recipe and presentation guidelines; deliver products within speed-of-service guidelines and identify drinks upon delivery.
Operate and maintain the cleanliness of store equipment.
Restock workstations, food, supplies, and merchandise to optimize workflow efficiency.
Maintain clean coworker and customer areas.
Demonstrate genuine appreciation to each customer.
Learn and carry out store-management activities, including placing orders, hiring, scheduling, reporting, and overseeing day-to-day operations.
Staff and stock the store efficiently while meeting deadlines and operating within payroll and inventory budgets.