Assistant Store Manager
About The Position
As an Assistant Store Manager at EZPawn, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. You will be responsible for providing leadership, coaching, and direction to team members to maximize store performance, while also working directly with customers to negotiate pawn and sales transactions. This role is focused on career growth within the company, with the expectation of learning the pawn business and following development plans to aspire to become a Store Manager in the future.
Requirements
- High school diploma or GED
- Valid driver’s license and auto insurance
- Ability to pass a criminal background check and drug test
- 1+ years experience in management, supervisory, and/or customer service
- Ability to offer and describe various solutions and their benefits to the customer
- Ability to maintain a professional appearance and demeanor
Nice To Haves
- Background of accountability for meeting targets and metrics in a performance-driven environment
- Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics
- Pawn experience
- Bilingual
Responsibilities
- Drive revenue and control cost to deliver budgeted operating margins
- Complete and oversee accurate and proficient sales and loans transactions
- Analyze reports on key business metrics and provide recommendations and necessary actions
- Ensure personal and team standards are met for superior customer service
- Assist with staffing and retention efforts
- Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
- Assist with ensuring Team Member engagement and turnover are in line with Company expectations
- Provide direction, coaching, development and performance feedback to Team Members
- Help Team Members understand how their daily goals align with Company strategic goals
- Conduct structured 1:1s with store Team Members
- Perform daily management responsibilities
- Drive personal vehicle for business needs
Benefits
- Free Health Insurance
- Competitive wages
- Bonus potential
- 401(k) w/ company match
- Generous Paid Time Off
- Paid community service time
- Team Member discount
- Progressive career path
- No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
