Assistant Store Manager

K-VA-T Food Stores•Blaine, TN

7d•Onsite

About The Position

The Assistant Store Manager manages the overall daily operations of a Food City store location and is responsible for meeting budgeted sales, gross profit, and net profit goals while keeping controllable costs at expected levels. The role leads, supervises, and develops store personnel and helps maintain a friendly, customer-service-oriented environment that is properly staffed and trained. It also oversees product quality and freshness, department stocking, store cleanliness, merchandising, and promotions to increase sales. The Assistant Store Manager serves as a leader for the store and a good neighbor to its community, while ensuring company policies and procedures are followed to protect associates, customers, and the company. The position oversees hiring and termination, associate training, scheduling and coverage, compliance, safety and security, fund handling, inventory, pricing, reporting, and communication with store personnel and customers. It requires on-site attendance during scheduled shifts and flexibility to work nights, weekends, and holidays.

Requirements

Associate degree or equivalent work experience.
Three years of experience in retail operations.
Ability to resolve differences diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact daily with people at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example and provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Manage daily store operations and meet budgeted sales, gross profit, and net profit goals while maintaining controllable costs at expected levels.
Lead, supervise, and develop store personnel; maintain a customer-service-oriented environment with appropriate staffing, training, and scheduling coverage.
Oversee hiring and termination of associates and ensure required department and computer-based training is completed.
Maintain product quality and freshness, well-stocked departments, store cleanliness, inventory levels, and accurate retail pricing.
Increase sales through merchandising and promotions; monitor competitive pricing on critical items such as fuel, milk, and soft drinks.
Ensure company policies, procedures, and good business and department practices are followed.
Oversee safety and security measures, including theft and robbery response, CCTV observations, security logs, shoplifting procedures, and refrigeration alarms.
Enforce fund-handling procedures, including bank deposits, safe deposits, and gas-and-go fund transport; conduct monthly store key accountability.
Monitor compliance with local, state, federal, and company labor guidelines, including rules affecting associates under age 18.
Oversee policies concerning the sale of alcohol and tobacco products.
Prepare, verify, and submit department and management reports, documents, paperwork, and store and department projections accurately and on time.
Conduct weekly and/or monthly meetings with department heads and associates, including Feelings meetings and Exceptional Service meetings.
Use time management and prioritization to accomplish tasks through the management team and associates.
Listen to and resolve complaints or issues raised by supervision, associates, managers, and customers.
Enforce local and state health department rules, federal OSHA guidelines, and company HACCP policy; maintain required government documents and postings.
Protect confidential company and personnel information.
Understand and promote company benefits, including ESOP, 401(k), and insurance.
Perform other duties as required.