Assistant Store Manager

Mejuri • San Diego, CA

7d • $29 - $33 • Onsite

About The Position

As an Assistant Store Manager at Mejuri, you’ll support the store leadership team with day-to-day operations and help deliver an exceptional retail experience. Reporting to the Store Manager, you will assist in overseeing store performance, driving sales, and ensuring a strong customer experience. You will partner with the Store Manager across operations, inventory control, and merchandising, and support the team in meeting KPIs such as customer retention, conversion rates, and NPS. You will also help foster a positive, high-energy work environment where the team and business can thrive.

The role includes leading by example on Mejuri’s Steps of Selling; supporting customer services such as piercing and engraving; managing inventory, order fulfillment, back-of-house organization, supplies, and shrink; and escalating risks or operational issues to appropriate partners. You will uphold brand and visual merchandising standards, monitor assortment performance, support campaigns, and coach team members on visual practices. People responsibilities include supporting onboarding and training, contributing to accurate scheduling and performance assessments, building team engagement, and ensuring compliance with policies.

The position is paid at a base rate of $29.00–$33.00 per hour, based on experience and qualifications. The role is listed as onsite.

Requirements

• Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
• Strong leadership skills and experience supporting, coaching, and motivating a team.
• Solid understanding of excellent customer experience and how to deliver it on the sales floor.
• Excellent communication skills.
• Desire to work in a fast-paced, entrepreneurial environment and understand the importance of experimentation and iteration.

Nice To Haves

• Leadership experience in a high-volume retail environment.
• Experience opening a store from scratch in partnership with a Store Manager.
• Experience working at a start-up or fast-growing company.
• Awareness of local markets and requirements relevant to new store openings.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding Mejuri’s Steps of Selling.
• Drive personal and team performance and engagement to maximize results against KPIs.
• Support positive customer experiences and promote services including piercing and engraving.
• Partner with Operations teams on monthly inventory and cycle counts, ensuring appropriate technology and troubleshooting guidance are available.
• Manage back-of-house order fulfillment for in-store sales, phone sales, and BOPIS, including packaging and delivery standards.
• Maintain organization of back-of-house areas, including display and sellable inventory, packaging, and supplies.
• Mitigate internal, external, and administrative product loss.
• Identify and escalate opportunities, gaps, risks, and roadblocks, partnering with cross-functional teams to resolve them.
• Uphold Mejuri standards for visual presentation, cleanliness, and functionality.
• Monitor assortment performance and determine actions to improve sell-through.
• Execute or participate in implementing and maintaining retail campaign signage and windows.
• Validate the condition of display forms, graphics, furniture, and decor; notify appropriate teams about missing or damaged display tools.
• Coach and inform store team members about updates to visual merchandising practices.
• Support successful onboarding and integration of new store team members.
• Validate completion of required instructor-led, on-the-job, and self-study training.
• Ensure store schedules are supported by high-quality, accurate inputs and responsible live-week management, as required.
• Validate regular and accurate assessments of team members against performance review criteria and KPIs.
• Build healthy relationships and foster a positive, engaging work environment.
• Adhere to and validate employee relations policies and compliance practices.
• Support store performance, sales, payroll budgets, and expense control in partnership with the Store Manager.

Benefits

• Comprehensive medical, dental, and mental health coverage in the US and Canada, designed with flexibility, inclusivity, and reproductive health in mind.
• 401(k) and commuter benefits plans in the US.
• Comprehensive medical benefits in the UK, including PMI, Cashplan, and a pension program.
• Paid time off, including vacation and sick days.
• Four months of parental leave salary top-up at 80% and personalized return-to-work plans.
• Monthly retail bonus program.
• Equity program.
• Regular feedback through performance reviews.
• In-house retail learning program.
• Generous product discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed