Assistant Store Manager

Extra Space Storage • Kissimmee, FL

26d

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position works across multiple stores in the district and may involve travel between sites and daily bank deposits.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks reliable employees with strong communication skills and a passion for helping people.

The work environment includes indoor and outdoor responsibilities, ranging from sedentary desk work to physical tasks, with exposure to seasonal weather conditions. Regular activities include standing, walking, climbing stairs, bending, sitting, and lifting. Employees regularly lift or move items weighing up to 35 pounds and occasionally up to 50 pounds.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor duties and physical tasks, including regularly lifting or moving items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing facility and grounds maintenance, including sweeping and mopping.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours with the potential for Sundays off, depending on location.
• Growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED