Assistant Store Manager

MINISO USA•Plainfield, IN

5d•$18 - $25

About The Position

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, ensuring exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, coaches and mentors team members, maintains visual and operational standards, and helps implement strategies to achieve sales and productivity goals. The Assistant Store Manager supports inventory and shipment processes, recruitment, training, staffing, retention, scheduling, administrative tasks, cash handling, and compliance with company policies. The role works with the Store Manager and Loss Prevention Team to address shrink and helps maintain a clean, safe, and well-presented store.

Requirements

High school diploma or equivalent.
At least 1 year of retail management experience, with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel between locations.
Ability to relocate or manage additional stores based on business needs.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Report directly to the Store Manager and lead a team of Shift Leads and Sales Associates.
Represent and promote Miniso’s mission and core values.
Support smooth store operations, including customer service, merchandising standards, operational procedures, and sales performance.
Promote membership sign-ups and customer loyalty to improve retention and sales.
Mentor trainee associates, help achieve sales targets, and support business growth.
Support inventory management, shipment processing, handling damages and returns, and managing supplies.
Assist with recruiting, training, staffing, and retaining store talent.
Support administrative work, staff scheduling, inventory management, and compliance with policies, procedures, and Miniso handbook guidelines.
Help maintain store condition and visual merchandising standards, sharing insights and feedback with the Store Manager.
Provide constructive feedback that supports recognition, accountability, and continuous improvement.
Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
Train, motivate, mentor, and provide constructive feedback to the sales team to achieve sales targets.
Perform cash-handling tasks in accordance with standard operating procedures.
Maintain a clean and safe environment for associates and customers.
Travel between locations and be able to relocate or manage additional stores as business needs require.