Assistant Store Manager

Extra Space Storage • Toms River, NJ

5d

About The Position

The Assistant Store Manager supports daily operations at one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure high cleanliness standards and operational excellence while building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. The position works across multiple stores in the district as needed. The office closes at 6 p.m., and the referenced location is closed on Sundays.

The role involves customer service and sales, facility upkeep and safety inspections, resolving customer concerns, processing payments and deposits, and maintaining professional relationships with colleagues. Work includes indoor and outdoor duties, ranging from desk work to physical tasks, with exposure to seasonal weather conditions.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor work, including standing, walking, climbing stairs, bending, and sitting.
• Ability to regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing upkeep, including sweeping, mopping, and grounds maintenance across the office, storage building, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid Time Off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.
• Competitive starting pay.
• Daytime hours and potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED