Assistant Store Manager - West Hill Mall, Fairfield, AL

DTLR, Inc.•Fairfield, AL

2d•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, team training and development, human resources support, operational compliance, and delivering outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff and helps ensure company policies, procedures, safety requirements, and business standards are followed. This position requires a flexible schedule, including days, nights, weekends, and holidays, with a standard work week not to exceed 40 hours. The employee may work in multiple stores within the assigned district and must have reliable transportation and be willing to travel by car, plane, or train. The role involves standing for extended periods, lifting, carrying, and pushing or pulling up to 50 pounds, and may require extended hours during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Ability to maintain professionalism in all situations.
Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation and willingness to travel by car, plane, or train.
Availability for a flexible schedule that includes days, nights, weekends, and holidays.

Responsibilities

Support the Store Manager in daily store operations and achievement of sales, profitability, and budget goals.
Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager and provide feedback on annual performance evaluations for store employees.
Assist with expense management and develop strategies to help stores perform in accordance with budget.
Help monitor and identify loss or inventory inconsistencies and support achievement of shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Help ensure customer service standards are upheld and customers receive friendly, outstanding service.
Assist with accurate, regular merchandise inventory counts.
Perform other duties as assigned.