Assistant Store Manager
About The Position
The Assistant Store Manager partners with the Store Manager to support store team members in achieving sales performance expectations through active coaching, team development, and operational excellence when serving as manager on duty. The role assists with recruiting, hiring, and training store team members to deliver an exceptional customer experience. The Assistant Store Manager helps lead store staff to meet sales, service, and operational goals; communicate priorities; develop and execute plans to improve performance; and use store reports and other data to inform decisions. The role also supports effective staffing and scheduling, operational training, store programs, customer-service standards, visual presentation, and company initiatives. It contributes to an engaged, inclusive workplace and helps build a pipeline of talent.
Requirements
- At least 2 years of retail or sales experience.
- Good judgment and awareness of business conditions.
- Self-motivated, results-oriented, and strategic approach.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Active listening and problem-solving skills.
- Proven ability to train and develop high-performing store teams.
- Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS system.
- Ability to stand and walk for most of a work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.
Responsibilities
- Inspire and coach store team members to achieve strong performance and meet sales, service, and operational expectations.
- Partner with the Store Manager to set performance expectations and ensure team members are trained in sales, customer service, and operations.
- Communicate priorities and sales-driving information to help the team maximize business opportunities.
- Assist the Store Manager with recruiting, hiring, and training store staff, contributing to an inclusive store environment.
- Support achievement of store business plans and goals for sales, customer service, and operations.
- Help develop and execute game plans to maximize sales and deliver consistent performance results.
- Use store reports and other facts to identify opportunities, make recommendations, and support business decisions.
- Participate in business outreach and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
- Identify performance opportunities and help develop plans to address and manage issues.
- Support accurate scheduling and staffing, including maintaining appropriate sales coverage and completing operational tasks.
- Train store staff on internal operational functions and stay informed about corporate communications, directives, initiatives, policies, and procedures.
- Support implementation of store programs intended to improve sales, service, operations, and branding.
- Foster an engaged and inclusive store environment, support learning and development, and model enthusiastic leadership.
- Assist in building a pipeline of external talent through recruitment and partner with the Store Manager on regular store meetings.
- Train the team on customer-service expectations, help exceed customer expectations, and support achievement of a high Net Promoter Score.
- Use customer feedback to take appropriate action and prevent or resolve customer concerns.
- Help ensure the store is visually set to brand standards and marketing initiatives are executed as directed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
