Assistant Store Manager

Tailored Brands•Tucson, AZ

22d

About The Position

The Assistant Store Manager partners with the Store Manager to support store team members in achieving sales performance expectations through active coaching, team development, and operational excellence while serving as the manager on duty. The role assists with recruiting, hiring, and training store team members to deliver an exceptional customer experience. The Assistant Store Manager helps lead store staff to meet sales, service, and operational expectations; supports business plans and sales growth; and promotes an engaged, inclusive, and development-oriented workplace. The role also helps maintain effective staffing and store operations, implement company programs and directives, and ensure that the store meets brand and customer-service standards. There may be an opportunity to voluntarily work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum of 2 years of retail or sales experience.
Creative, demonstrates good judgment, and is tuned in to the pulse of the business.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Demonstrates active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and see and distinguish fabric patterns and colors.

Responsibilities

Inspire and coach store team members to achieve strong performance and contribute to a team-selling environment.
Partner with the Store Manager to lead staff in meeting sales, service, and operational expectations.
Help establish performance expectations and ensure the store team is trained in sales, customer service, and operations.
Model company values and lead by example as an active coach.
Communicate priorities and sales-driving information so staff can maximize business opportunities.
Assist the Store Manager with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer-service, and operational goals.
Help develop game plans, follow up on execution, and use store reports and fact-based recommendations to support business decisions.
Participate in business outreach opportunities and communicate leads to the Store Manager, Multi-Unit Manager, and Business Outreach team.
Identify performance opportunities and help develop plans to address and manage issues.
Help ensure accurate store scheduling and proper staffing, operational execution, and adequate sales coverage.
Train store staff on internal operational functions and keep informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding.
Promote an engaged and inclusive workplace where team members' contributions are recognized and valued.
Support learning and development, use training tools, and provide motivational leadership as a role model.
Help build a pipeline of external talent through recruitment and partner with the Store Manager to conduct regular store meetings.
Train the store team on customer-service expectations and help lead the team to exceed customer expectations and achieve a high Net Promoter Score.
Use customer feedback to take appropriate action and prevent or resolve customer concerns.
Work with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed as directed.