Assistant Store Manager

Kohl's•Rockwall, TX

About The Position

As an Operations Manager or Merchandising Manager, the Assistant Store Manager provides oversight of store operations and/or merchandising while delivering excellent customer service. The role teaches, coaches, and develops associates to execute operational, service, and merchandising processes consistently and efficiently. It is accountable for key performance measures and overall results, with a primary goal of driving sales and profitability. The position supports sound store operations, inventory and fulfillment processes, floor replenishment, customer service, visual merchandising, pricing, and loss prevention. It also manages new-hire training and helps associates build skills in company processes, inventory procedures, productivity, merchandising standards, product knowledge, and use of company tools and resources. Managers are expected to lead with integrity, honesty, and teamwork; exercise sound judgment; model and reinforce company policies and standards; develop a customer-service mindset; monitor store performance and adjust resources to meet customer and workload needs; manage talent; and maintain a safe, inclusive, and well-presented store. The role may include other responsibilities as assigned.

Requirements

Must be at least 18 years of age.
Experience supervising teams or associates, including coaching to achieve daily goals and managing performance.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the role’s listed accountabilities and satisfactorily complete company training programs.
Ability to comply with dress-code requirements.
Basic math and reading skills, legible handwriting, and basic computer-operation skills.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in retail, preferably in a managerial position.
College degree, or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Oversee store operations and/or merchandising while delivering excellent customer service.
Ensure sound operational processes for receiving and processing product, stockroom management, and omnichannel fulfillment.
Complete business directives and merchandise disposition practices accurately.
Plan and direct sales-floor replenishment and remerchandising based on sell-through and seasonal changes.
Lead point-of-sale and customer-service efforts to support fast transactions and a compelling customer experience.
Maintain visual merchandising standards and adapt product presentation to the store layout, adjacencies, and customer needs.
Direct, teach, and train associates to execute company merchandising direction to brand standards and on time.
Lead store pricing activities, including accurate and efficient price changes, sign changes, and ticketing.
Support loss prevention by educating associates, monitoring store activity, maintaining product-protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training on processes, inventory procedures, productivity, merchandising standards, product knowledge, and company tools and resources.
Manage with integrity and honesty and foster teamwork in an engaged and inclusive culture.
Exercise sound judgment and involve appropriate partners in decisions as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop customer-service skills, including anticipating customer needs and resolving issues.
Maintain strong operational standards, shortage mitigation, accurate pricing, proper signing, and merchandising presentation.
Monitor and adjust resources to support customer needs and workload demands.
Assess key performance indicators to make informed decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising associates.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies and help ensure the safety of associates and customers.
Complete other responsibilities as assigned.