Assistant Store Manager - Merchandising

At Home Group•East Ridge, TN

About The Position

The Assistant Store Manager – Merchandising supports the Store Manager in leading merchandising, store conditioning, and team functions within an At Home store. In a large-format retail environment with annual sales typically ranging from $6–$10 million, the role executes merchandising strategies to maximize sales, maintain in-stock conditions, and deliver an exceptional experience for Team Members and customers. The role leads and develops the Zone Lead team, fosters collaboration, and helps maintain a safe, organized, high-performing store environment. Success requires leading by example, maintaining high standards, improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results. The role drives store operations and performance, develops talent and succession plans, supports staffing and payroll accuracy, and plans and oversees merchandising activities such as transitions, resets, and product changes. It also contributes to customer satisfaction, inventory control, safety, loss prevention, compliance, and team communication.

Requirements

High school diploma or equivalent required.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal and written communication and comprehension skills.
Ability to inspire teams, drive urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Ability to build and sustain a collaborative, engaging, high-performing team culture.
Ability to stand and walk for extended periods and frequently bend, kneel, and reach.
Ability to lift and carry up to 50 lbs independently and participate in team lifts up to 100 lbs.
Ability to climb ladders and work at varying heights as needed.
Comfort working in sales floor, stockroom, and receiving areas with exposure to varying temperatures.
Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
Ability to perform repetitive motions, including lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans.
Coach, train, and develop team members to improve efficiency and performance, encourage continuous improvement, and support internal career growth.
Support staffing to the labor model, scheduling, and payroll accuracy; execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee merchandising, including transitions, resets, and product changes, while maintaining visual integrity and store cleanliness.
Maintain an organized sign storage area with current signage and fixtures.
Lead efforts in customer satisfaction, inventory control and shrinkage, safety, loss prevention, and overall store effectiveness.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, applicable laws, and regulations.
Promote a positive, inclusive, and safe environment by modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.